How Does Shipping Work?
Who manages your order?
bluetti.lu is an information and comparison platform. When you click “Check price” or “Buy now”, you’re redirected to our authorised sales partners:
- European e-commerce retailers (certified marketplaces)
- Official BLUETTI distributors
- Specialist logistics partners
Our role: We provide product datasheets, technical specs, comparisons and recommendations. Once you confirm your purchase, the seller handles shipping and delivery.
Who ships your BLUETTI power station?
Depending on the product and seller, your order will be managed by:
- Primary seller: Cart management, payment, shipping
- International couriers: Royal Mail, DPD, Parcelforce, DHL, UPS, Hermes, FedEx
- Regional logistics partners: Optimised for speed and value depending on your location
At checkout: You’ll see the seller name, assigned courier, exact delivery times, applicable fees and available shipping options.
Order Process
- Visit bluetti.lu: Check product datasheets, specs and comparisons
- Compare models: AC180 vs AC200L, 200W vs 400W solar panels, etc.
- Click “Buy” or “Check price”: Secure redirection to seller
- Complete checkout: Secure cart, choose courier, pay
- Receive confirmation: Email with order number and terms
- Shipment: Email with courier tracking number (Royal Mail, DPD, DHL, etc.)
- Live tracking: Real-time location, estimated date, notifications
- Delivery: To home, collection point or store as chosen
- Post-delivery support: Contact seller for returns, warranty, support
⚠️ bluetti.lu doesn’t intervene at any stage after your click. All questions should be directed to the seller or responsible courier.
Shipping Options
What options are available?
Most sellers offer:
- Standard Delivery: 3-6 working days (free above minimum spend)
- Express Delivery: 1-2 working days (additional charge)
- Collection Point: 3-6 days, collect when convenient
- Economy Shipping: 5-10 days, reduced rate
- Premium Options: Guaranteed time slot, signature required, reinforced packaging
How to choose the right option?
At checkout, the seller shows:
- ✅ Options available for your postcode / region
- 📅 Exact delivery timescales
- 💶 Costs for each option
- 📍 Estimated delivery date
- ⭐ Recommendations based on your location
Top tip: Larger equipment (AC500, B300K extension batteries) often qualifies for free or reduced delivery due to order value.
Delivery Times by Courier
| Courier | Coverage | Delivery Time | Approx. Cost |
|---|---|---|---|
| DPD UK | GB mainland, NI | 1-3 days | Free – £5.99 |
| Royal Mail Special Delivery | UK Mainland | 1-2 days | £5.50 – £12.95 |
| Hermes ParcelShop | GB Mainland | 2-4 days | Free – £4.99 |
| DHL Parcel UK | GB, Europe | 2-4 days | £3.99 – £8.99 |
| UPS | European mainland | 3-5 days | £5.99 – £14.99 |
| ParcelForce 48 | UK, NI, Highlands | 2-3 days | £7.95 – £15.95 |
| FedEx International | EU, Worldwide | 3-7 days | £7.99 – £19.99 |
Note: Times and costs are indicative. The seller determines final pricing based on their logistics contracts and your location. Always verify before confirming payment.
Delivery Charges
Is delivery free?
Often yes! Here’s what applies:
- ✅ Free delivery if:
- Order value ≥ £50 (standard for electronics)
- Purchasing larger equipment (AC300, AC500, etc.)
- Seller offers free shipping (promotion)
- Product bundle with shipping included
- ⚠️ Charge applies if:
- Order < £50 without promotion
- Express/Next-Day option selected
- Guaranteed time slot chosen
- Very remote location (Scottish Highlands, offshore islands)
- Same-day or named-day delivery
Average costs by option
- Standard (3-6 days): Free (if >£50) or £3.99 – £7.99
- Express (1-2 days): £9.99 – £19.99
- Collection Point: Free – £2.99
- Same-Day or Named-Day: £19.99 – £29.99 (major cities only)
- International (EU): £14.99 – £49.99 depending on destination
💡 Money-saver tip: Combine products (AC180 + solar panels) to reach £50 free delivery threshold = saves £10-20.
Order Tracking
How do I track my BLUETTI station?
- Log in to your account on the seller’s website
- Go to “My Orders”
- Click “Track” on your order
- You’ll see: Live status, GPS location, estimated delivery date, courier
Automatic notifications
You’ll receive email/SMS alerts:
- ✉️ Order confirmed and validated
- 📦 Parcel dispatched (with tracking number)
- 🚚 Parcel in transit (location updates)
- 📍 Delivery expected (date + estimated time)
- ✅ Parcel delivered (confirmation + signature if needed)
- ⚠️ Delay or issue (if applicable)
Tracking portals by courier
DPD UK: dpd.co.uk → Track → enter number
Royal Mail: royalmail.com → Track & Trace → number
Hermes: hermesworld.com → Track → parcel number
DHL: dhl.co.uk → Track shipment
UPS: ups.com/en/en/track → enter tracking
ParcelForce: parcelforce.com → Track → number
Delivery Areas
Who can receive a delivery?
🇬🇧 England, Wales, Scotland (mainland): All postcodes. Standard delivery 2-4 days.
🏔️ Scottish Highlands & Islands: Delivery available but longer. 4-7 days, often with surcharge (£8-20).
🇮🇪 Northern Ireland: Delivery available. 3-5 days, some couriers charge extra (£5-15).
🏖️ Offshore Islands (Isle of Man, Channel Islands, Scilly Isles, Orkney, Shetland): Limited availability. Verify with seller – delivery times 5-14 days, costs increased.
🇪🇺 EU Destinations: Post-Brexit, delivery available. 5-10 days, import duties/VAT may apply (calculated at checkout).
Delivery address types
You can receive at:
- ✅ Residential address
- ✅ Business address
- ✅ Collection point (ParcelShop, Post Office, Hermes ParcelShop)
- ✅ Amazon Locker (selected locations)
- ✅ Click & Collect (selected retailers)
- ⚠️ Temporary address (with care)
⚠️ Important: Verify your postcode before paying. Wrong address = delayed or failed delivery.
Delivery Problems
My parcel arrived damaged
- Upon receipt: Refuse delivery if visible damage evident OR accept with detailed photos
- Contact seller immediately (link available in order)
- Provide photos showing:
- Outside of box (damage, crushing)
- Inside product (cracks, malfunction)
- Seller will arrange: Refund or replacement (return shipping free)
- Resolution time: 3-5 days
My parcel hasn’t arrived
- Check tracking: Status may be 1-2 days behind
- Wait another 24 hours if theoretical deadline passed (could still be in transit)
- Contact courier (number on label or tracking portal)
- Notify seller if more than 24 hours late confirmed
- Seller initiates search: Refund or replacement within 48-72 hours
Parcel declared lost
No worries:
- Seller accepts legal responsibility
- Full refund or automatic replacement
- No further action needed from you
- Resolution: 3-7 days
- For AC300/500: Priority replacement
Parcel delivered but not found
Steps to check:
- 🔍 Check: Doorstep, side door, garage, bins, garden
- 👥 Ask neighbours (often left nearby)
- 🏪 Check collection point (if applicable)
- 📞 Contact courier via tracking link (direct number often provided)
- ❌ If truly missing: Notify seller with photos/witnesses
Returns & Refunds
Consumer Rights – Your Right to Return
You have 14 days to change your mind:
- ✅ No reason required
- ✅ No return postage cost (seller pays)
- ✅ Full refund (price + original shipping cost)
- ✅ Refund timeframe: 15 days after we receive returned parcel
Conditions: Product unused, original packaging intact, all accessories/documentation included.
How: Access order → Return item → Select reason → Generate return label → Send parcel back.
BLUETTI Warranty
Your products are protected by:
- Statutory warranty: 5 years from purchase (under Consumer Rights Act 2015)
- BLUETTI manufacturer warranty: Typically 2-5 years depending on model
- AC200Max: 5 years
- AC180/AC200L: 5 years
- AC300/AC500: 5 years
- AC70: 3 years
- Solar panels: 5 years
- Extension batteries: 3-5 years
- Buyer protection: Coverage for delivery defects
⚠️ Important: Open and test product on receipt. Visible fault? REFUSE or REPORT immediately.
Contact Couriers
Need help with your delivery?
🟡 DPD UK:
- 🌐 dpd.co.uk
- 📞 0844 800 4411
- 💬 Online chat
🟡 Royal Mail:
- 🌐 royalmail.com
- 📞 03457 740 740
- 💬 Email support
🟡 Hermes:
- 🌐 hermesworld.com
- 📞 0844 800 4466
- 💬 Chat on website
🟡 DHL Parcel UK:
- 🌐 dhl.co.uk
- 📞 0844 248 0844
- 💬 Online support
🟡 UPS UK:
- 🌐 ups.com/en/en/track
- 📞 0844 800 4600
- 💬 Online chat
🟡 ParcelForce:
- 🌐 parcelforce.com
- 📞 03448 800 4466
- 💬 Email support
Contact Us
bluetti.lu doesn’t manage orders, but we’re here for your questions:
- 📧 contact@bluetti.lu
- ⏱ Response time: 24-48 hours
- ❓ Topics: Product info, comparisons, buying advice, tech specs
What we CANNOT do:
- ❌ Modify your order
- ❌ Speed up delivery
- ❌ Intervene with seller
- ❌ Manage returns/refunds
- ✅ → Contact the seller directly for these requests
Key Points to Remember
- bluetti.lu doesn’t ship anything: Our partners handle 100% of deliveries
- Courier choice: Determined by seller based on stock availability/location
- Variable costs: Different fees depending on DPD, Royal Mail, Hermes, DHL, UPS, ParcelForce
- Separate tracking: Each courier has their own tracking portal
- Make complaints to: Seller or courier, not bluetti.lu
- Tracking data: Managed by each courier, not shared with us
Special Cases
Large equipment (AC500, expandable systems)
- Shipping often free despite weight/value
- Delivery timeframe: 5-10 days (special preparation)
- Options: Signature usually required
- Installation possible in some cases (ask seller)
- Reinforced packaging standard for large units
Solar panels (120W – 420W)
- Reinforced packaging (fragile item)
- Standard delivery time: 3-5 days
- Recommendation: Delivery within guaranteed time slot
- On receipt test: Voltage / continuity check
- International certifications (CE, TÜV) included
Extension batteries (B300 / B300K)
- Classified as lithium battery = transport restrictions
- Delivery time extended: 5-7 days (customs checks)
- Signature required
- Possible charges depending on EU destination
- Special hazmat labelling required
FAQ – BLUETTI Shipping UK
❓ How long to receive my AC180?
Answer: Typically 3-6 days across Europe (UK mainland 2-4 days). Time depends on chosen courier and your location. Express available (1-2 days, additional charge applies).
❓ Do you ship to Europe (France, Germany, EU)?
Answer: Yes, EU shipping available through most sellers. Higher costs (£14.99 – £49.99 depending on destination). 5-10 day delivery. Check at checkout – post-Brexit VAT/duties may apply.
❓ Who pays return postage if damaged?
Answer: Seller pays full return (damaged product = seller’s responsibility). You’ll receive free return label.
❓ My AC300 arriving in 10 days. Normal?
Answer: Possible. Large equipment = longer time (prep/availability). Express (48-72h) incurs charges. Check your order confirmation.
❓ Can I change delivery address after ordering?
Answer: Yes, BEFORE dispatch (usually 2-6 hours). Access order → Modify address. After dispatch: Contact courier with tracking number.
❓ Parcel lost. Who replaces it?
Answer: Seller accepts legal liability. Free replacement or full refund, no further action needed from you.
❓ Do I need to sign?
Answer: Depends on courier and value. Large equipment (AC500, batteries) = signature usually required. Check email notification (exact date/time provided).
❓ Can bluetti.lu speed up my delivery?
Answer: No, we have no control over shipments. Only the seller can change this. Contact seller directly if urgent.
❓ I’m not happy with my purchase. What now?
Answer: You have 14 days statutory right to return (Consumer Rights Act 2015). Access order → Return → Select reason → Generate label → Send back. Refund after receipt.
❓ Are solar panels and batteries classified as dangerous goods?
Answer: Batteries (especially B300K) are subject to lithium transport regulations. Longer delivery (5-7 days) and special packaging required. Solar panels not classified as hazardous.
❓ Delivery to Scottish Highlands or offshore islands?
Answer: Yes, available but with increased times and costs (4-7 days, +£8-20 approx.). Some sellers may exclude outer islands. Verify at checkout.
—Legal Information for UK Customers
Your Rights
As a UK buyer, you’re protected by the Consumer Rights Act 2015 and Unfair Contract Terms Act 1977:
- Section 62 Consumer Rights Act: 14-day right to cancel (consumer protection)
- Statutory warranty: 5 years for goods (defects of quality or hidden faults)
- GDPR (2016/679): Personal data protection (EU/UK) – Data Protection Act 2018
- Waste electrical equipment: WEEE compliance – all retailers must have recycling license
bluetti.lu and sales partners comply with all UK and EU regulations regarding consumer protection and data security.
VAT & Post-Brexit Information
If ordering from EU sellers:
- VAT may be added at checkout (20% UK standard rate)
- Import duties might apply depending on final destination
- Seller responsible for UK customs declarations
- Delivery to UK remains available but costs/times may increase
Energy Independence & Off-Grid Living
If you’re investing in BLUETTI for van life, camping or off-grid energy:
- ✅ UK power regulations allow portable power stations for personal use
- ✅ Solar panels for RVs/campers – no planning permission needed
- ✅ Many UK campsites accept units with built-in solar setups
- 📧 Questions about off-grid setups? Email contact@bluetti.lu
Community: UK has a growing community of van lifers and off-grid users. Join conversations about energy solutions for mobile living.
—Last updated: December 2025
Questions? Contact: contact@bluetti.lu (response 24-48 hours)