🔐 Security of Your Transactions
At bluetti.lu, protecting your personal and financial data is our top priority. All our transactions are secured by the most advanced security protocols in the industry.
When you purchase BLUETTI products (power stations, solar panels, batteries) through our platform, your information is transmitted via an SSL protocol (Secure Sockets Layer) that encrypts data between your browser and our partner servers.
💡 Tip : To verify that your connection is secure, look at your browser’s address bar. You should see https:// (not http://). A closed padlock also appears next to the URL.
💳 Our Payment Partner: STRIPE
bluetti.lu uses STRIPE, a secure payment platform certified PCI DSS Service Provider Level 2 by the world’s leading banking networks.
✅ STRIPE Certifications :
- ✓ PCI DSS certification by Visa and MasterCard
- ✓ 3D-Secure protocol activated
- ✓ TLS 1.2+ encryption (minimum 128-bit)
- ✓ Compliant with UK GDPR and EU directives
STRIPE manages payments directly on its secure servers. Your credit card numbers are never communicated to us and are never stored on our servers.
🔒 Encryption and Data Protection
How is your data protected?
During payment for your BLUETTI order, you are redirected to a completely secure STRIPE payment page. The process takes place directly on STRIPE’s encrypted servers according to the HTTPS/TLS protocol.
⚙️ Protection Process
- Sensitive data encrypted : Your card number, CVV and expiry date are instantly encrypted
- Secure transmission : A TLS protocol prevents interception of your information
- No local storage : Data does not pass through our servers
- International compliance : STRIPE complies with PCI-DSS, the most rigorous standard in the industry
Result : Your bank details remain confidential from start to finish of the transaction. No third party can access this data.
🛡️ What is 3D-Secure (3DS)?
The 3D-Secure protocol adds an additional layer of protection to your online payments. After entering your bank details, you are redirected to your bank’s authentication platform.
📱 3DS Authentication
You may be asked to confirm your identity through:
- ✓ Code received via SMS
- ✓ Your bank’s mobile banking app
- ✓ Biometric data (fingerprint, facial recognition)
- ✓ Answer to a security question
Benefits of 3DS :
- ✅ Protection against fraud with stolen cards
- ✅ Liability transferred to your bank in case of incident
- ✅ Fraud rate reduced by 65% according to Visa/Mastercard statistics
- ✅ Forces fraudsters to pass a second authentication level
❓ What are SSL and TLS?
SSL (Secure Socket Layer) and TLS (Transport Layer Security) are security protocols that encrypt data transmitted between your browser and our partner servers.
🔐 How does TLS work?
Layer 1 – Record (TLS Record) :
Establishes an encrypted connection between your computer and the STRIPE server. Uses the DES algorithm (Data Encryption Standard) to encode/decode data.
Layer 2 – Authentication (TLS Handshake) :
The STRIPE server and your browser recognise each other and negotiate together the encryption algorithm and secret keys before exchanging your sensitive data.
✅ Additional Guarantees
🔐 Validated SSL/TLS Certificate
All payments use a Thawte Extended Validation (EV) security certificate, recognised by all browsers.
💻 Certified Infrastructure
STRIPE complies with the PCI-DSS Level 2 standard, the most demanding in financial security.
🛡️ Zero Liability Protection
In case of confirmed fraud, STRIPE and your bank will refund you in full. No risk to you.
🌍 UK GDPR Compliant
All payments comply with UK GDPR and the Data Protection Act 2018.
📋 What Can You Buy Securely on bluetti.lu?
All BLUETTI products available on our platform benefit from this complete protection:
- ✅ Portable power stations (AC60, AC70, AC180, AC200, AC300, AC500, etc.)
- ✅ Solar panels (120W, 200W, 400W)
- ✅ Battery expansions (B300, B300K)
- ✅ BLUETTI accessories
- ✅ Complete solar energy kits
❓ Frequently Asked Questions about Security
Q: Is my bank data stored anywhere?
A: No. Your card numbers, CVV and expiry dates are never stored. STRIPE only stores secure payment tokens, which are unusable without authentication.
Q: How do I recognise a secure website?
A: Look for “https://” in the address bar (not “http://”) and a closed padlock. On bluetti.lu, you will see these indicators everywhere.
Q: What should I do if I suspect fraud?
A: Contact your bank immediately. With 3D-Secure and PCI-DSS, you are fully protected. Your bank will refund any fraudulent charges.
Q: Why might 3D-Secure be requested?
A: It is an additional security layer to confirm that you are making the purchase. Your bank requires this based on your security settings.
Q: Is my transaction confirmed immediately?
A: Yes. After completing 3DS authentication (if required), your payment is confirmed immediately and you receive a confirmation email with your order number.
Q: What payment methods are accepted?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All methods are equally secure and protected.
Q: What about my consumer rights?
A: Under the Consumer Rights Act 2015, you have statutory rights that cannot be excluded. These include protection against fraudulent transactions and your right to dispute charges with your bank.
Q: Who should I contact if I have payment security concerns?
A: Contact us at contact@bluetti.lu. For data protection concerns, you can report to the Information Commissioner’s Office (ICO) or contact the Competition and Markets Authority (CMA).
🤝 Your Trust, Our Commitment
bluetti.lu is committed to protecting your personal and financial data according to the highest security standards. We work exclusively with certified partners (STRIPE, Amazon) to ensure your peace of mind.
Whether you’re purchasing an AC180 power station, 400W solar panels or a complete kit, your payment is protected by the same infrastructure used by the world’s largest banks.
✅ Pay securely | ✅ 100% protected | ✅ Internationally certified
Last updated : 4 December 2025