Introduction

Thank you for choosing BLUETTI for your portable power needs. This policy explains how returns, exchanges and refunds work for your power stations, solar panels and battery expansions.

All return requests should be sent to : contact@bluetti.lu

📅 Right of Withdrawal

Right to Cancel (14 Days)

Under UK consumer law (Consumer Rights Act 2015), you have the right to cancel your BLUETTI purchase within 14 calendar days from the date you receive your order, without giving any reason.

This right applies if :

  • 📦 You’ve changed your mind about the station or product
  • 🔋 The product doesn’t meet your expectations
  • ❌ You ordered by mistake
  • 🎯 You’d prefer a different BLUETTI model

🔄 Returns Process

Step 1 : Submit Your Return Request

  1. Contact us by email : contact@bluetti.lu
  2. Provide the following information :
    • Your order number
    • The BLUETTI model (AC180, AC200Max, AC70, solar panel, etc.)
    • Reason for return (changed mind, faulty product, etc.)
    • Tracking number if available
  3. Response time : Our team will respond within 48 business hours

Step 2 : Receive Your Return Label

We will provide you with :

  • ✅ A pre-filled return label to print
  • ✅ A secure return address
  • ✅ Detailed packing instructions
  • ✅ Information about return costs (free or at your expense depending on reason)

Step 3 : Prepare Your Package

Secure packaging :

  • 📦 The product must be in original condition (see details below)
  • 📋 Place the return label on the outside of the package
  • 🔒 For items over £100 we recommend tracked delivery or insurance
  • 📸 Take a photo of the packaged item

Step 4 : Ship Your Return

  1. Drop off your package with the courier indicated (Royal Mail, DPD, Hermes, GLS, UPS, etc.)
  2. Keep your proof of postage — Essential for tracking
  3. Wait for receipt at our warehouse (5-7 business days)
  4. Receive your refund or replacement product

📦 Return Conditions

Product Condition

BLUETTI products must be returned in pristine condition, meaning :

Acceptable Condition ✅ Description
✅ New Product Unused, unopened or only inspected
✅ Original Packaging Intact Original box undamaged, tape intact
✅ All Accessories Complete All cables, adapters, manuals included
✅ No Visible Signs of Use No scratches, dents or handling marks

⚠️ Important : Damaged, tested or products without original packaging may be refused or incur a deduction from the refund.

Returns Summary Table

Situation Timeframe Return Costs Refund
Faulty Station 30 days ✅ Free 100% + P&P
Wrong Product 30 days ✅ Free 100% + P&P
Changed Mind 14 days ❌ At your cost 100% Product
Product Exchange 14 days ✅ Free N/A

💳 Refunds and Timescales

Refund Process

After we receive your product :

  • 📝 Inspection (1-2 days) : Verification of product condition
  • ✅ Validation (1 day) : Approval of request
  • 💰 Processing (1 day) : Refund initiated
  • ⏱️ Bank credit (3-5 days) : Will appear in your account

Total : 4 to 7 days after receipt

Refund Amount

You will receive a full refund of :

  • ✅ Price of the BLUETTI product (station, panel, battery)
  • ✅ Original postage costs (if our error)
  • ✅ VAT / Tax

Return costs :

  • ✅ At our cost : If product is faulty or our error
  • ❌ At your cost : If voluntary cancellation (changed mind)

🚚 Shipping Costs

Free Returns (At Our Cost)

Situation Return Replacement
Faulty Station or Solar Panel ✅ Free ✅ Free
Wrong Product (AC180 instead of AC200) ✅ Free ✅ Free
Warranty Claim ✅ Free ✅ Free
Model Exchange ✅ Free ✅ Free

Chargeable Returns

Situation Costs
Cancellation (Changed Mind) ❌ At your cost

You may use any courier service (Royal Mail, UPS, DHL, DPD, GLS, etc.)

🔋 BLUETTI Warranty

Warranty Period by Product

BLUETTI Product Warranty Key Advantage
AC200Max, AC300, AC500 5 years LiFePO4 : 6000 cycles
AC180, AC200P, AC200L 5 years Portable and powerful
AC70, AC60P, EB3A 3 years Compact and lightweight
Solar Panels (120W-420W) 5 years Autonomous charging
Batteries B300, B300K 3-5 years Modular expansion

Warranty Coverage

✅ Covered by Warranty :

  • Manufacturing defects
  • Technical faults
  • Faulty components
  • Premature battery degradation
  • Faulty connectors

❌ NOT Covered :

  • Normal wear and tear
  • Misuse
  • Lack of maintenance
  • Damage in transit
  • Water damage (unless specific models)

Support Costs

  • 🔧 Repair under Warranty : ✅ Free (postage paid by us)
  • 🔄 Replacement under Warranty : ✅ Free (shipping paid by us)
  • ⚡ Replacement Parts : ✅ Free during warranty period

⏱️ Processing Timescales

For a Return or Exchange

From the date you ship the product :

  • 📫 Delivery to warehouse : 5-7 business days
  • 🔍 Inspection : 1-2 business days
  • ✅ Validation : 1 business day
  • 💰 Refund : 1 business day
  • 🏦 Bank credit : 3-5 days

Average total : 10 to 16 days

For Replacement Shipment

From return acceptance :

  • 📦 Processing : 1 business day
  • 🚚 Dispatch : 3-5 business days
  • 🎁 Delivery : Depends on region

Total : 4 to 6 days

⚠️ Important Recommendations

Secure Delivery

For BLUETTI products valued over £100, we recommend :

  • ✅ Tracked Delivery : Essential to prove posting
  • ✅ Sending Insurance : Recommended for stations
  • ✅ Signature on Delivery : Optional but useful

⚠️ Important : bluetti.lu cannot guarantee receipt of a returned item without tracking. Keep all posting receipts.

Documents to Keep

You must retain :

  • 📋 Original order number
  • 📦 Return postage proof (postal/courier receipt)
  • 📌 Return tracking number
  • 📧 All emails with our team
  • 📸 Photos of the packed item
  • 💳 Payment confirmations

These documents are essential in case of dispute.

❓ Frequently Asked Questions

Q: Can I return an AC180 station that’s been used once?

A: No, the station must be new, in original condition and show no signs of use. If it has been tested or powered on, it may be refused or a deduction made from the refund.

Q: Who pays return costs if I’ve changed my mind about a solar panel?

A: For voluntary cancellation (changed mind), return costs are at your expense. However, if the panel is faulty or incorrect, we pay all costs (return + replacement).

Q: How long until I get my money back after return?

A: After receipt and inspection : 4 days. The refund will appear in your account within 3-5 additional business days. Approximately 7-9 days total from receipt.

Q: Can I return a B300 battery many months after purchase?

A: The cancellation right expires 14 days after receipt. After that, you can only return a product if it’s faulty (up to 30 days to report a fault, then BLUETTI warranty 3-5 years applies).

Q: I haven’t received my order, what do I do?

A: We will issue a full refund 7 days after the stated maximum delivery date. Contact us at contact@bluetti.lu with your order number to initiate the refund.

Q: My AC200Max station arrived damaged, what should I do?

A:

  1. Photograph the damage (package and station)
  2. Contact us immediately : contact@bluetti.lu with photos
  3. We’ll provide a free return label
  4. Full refund or replacement at no cost

Q: Does the 5-year BLUETTI warranty cover battery degradation?

A: Yes. The BLUETTI warranty covers premature battery faults. If your LiFePO4 battery loses capacity before the expected 6000 cycles, it’s covered (except for misuse). Contact us at contact@bluetti.lu to initiate a warranty claim.

Q: What accessories must be included in a return?

A: All original accessories must be included : power cables, adapters, carry bag (if provided), documentation and manual. Missing accessories may result in a deduction from the refund.

Q: What are my consumer rights regarding returns?

A: Under the Consumer Rights Act 2015, you have statutory rights including the right to reject goods if faulty or not as described, and to fair treatment. Nothing in this policy affects your statutory consumer rights.

📞 Contact Us

For any return request, question or complaint :

📧 Email : contact@bluetti.lu
🌐 Website : https://www.bluetti.lu
⏱️ Response time : 48 business hours
🔋 Support Department : BLUETTI specialist

Our Support Team Can Help With :

  • ✅ Validation of your return request
  • ✅ Provision of a return label
  • ✅ Real-time package tracking
  • ✅ Processing your refund
  • ✅ Arranging an exchange or replacement
  • ✅ Answering technical questions
  • ✅ Initiating a warranty repair

⚖️ Legal Compliance

This policy fully complies with :

  • ✅ Consumer Rights Act 2015
  • ✅ Consumer Contracts Regulations 2013
  • ✅ UK GDPR (UK General Data Protection Regulation)
  • ✅ Data Protection Act 2018
  • ✅ Distance Selling Regulations
  • ✅ ePrivacy Regulations 2003
  • ✅ ICO guidance on consumer rights

Last updated : 4 December 2025

At BLUETTI, your satisfaction is our priority.

We’re here to ensure your experience with our power stations, solar panels and batteries is excellent.