📋 Table of Contents
ℹ️ Article 1 – General Provisions
🛒 Article 2 – Orders
💳 Article 3 – Payment
📦 Article 4 – Delivery
↩️ Article 5 – Returns
🛡️ Article 6 – Warranty
ARTICLE 1 – GENERAL PROVISIONS
1.1 Site Operator
The website bluetti.lu is an independent BLUETTI affiliate platform. We are not a direct reseller, but a comparison and recommendation platform for BLUETTI products.
1.2 Nature of Service
bluetti.lu provides:
- ✓ Information and comparisons of BLUETTI products
- ✓ Links to our trading partners
- ✓ Purchase advice and recommendations
- ✓ Technical specifications of products
1.3 Role of Sellers
Sales are managed by third-party providers:
- 🛒 Amazon Europe – Primary seller
- 🛒 Authorised BLUETTI Resellers – Official distributors
- 🛒 Other partners – According to region
⚠️ Their conditions apply. bluetti.lu does not manage transactions.
ARTICLE 2 – ORDERS
2.1 Order Process
When you click on a product link:
- You are redirected to the sales partner
- The order is processed directly by the seller
- You accept the seller’s terms and conditions
- We receive a commission (at no extra cost to you)
2.2 Acceptance of Offer
By clicking “View Price” or “Buy”, you accept:
- ✓ The sales partner’s terms and conditions
- ✓ Their privacy policy
- ✓ Their payment method
- ✓ Their delivery terms
2.3 Liability
bluetti.lu is NOT responsible for:
- ❌ Processing your order
- ❌ Payment confirmation
- ❌ Invoicing
- ❌ Processing delays
ARTICLE 3 – PAYMENT
3.1 Secure Payment
Payments are processed by the sales partner via:
- 🔒 SSL/TLS encryption
- 💳 Credit cards, PayPal
- ✓ 3D Secure protection
3.2 Your Data
bluetti.lu does NOT collect or store your bank details.
These are managed by:
- ✓ The sales partner (Amazon, reseller)
- ✓ Certified payment processors (Stripe, PayPal, etc.)
3.3 Invoice
You will receive an invoice:
- 📧 By email after payment
- 💾 Available in your customer account
- 🧾 In PDF format (legally conservable)
ARTICLE 4 – DELIVERY
4.1 Delivery Partners by Region
🇬🇧 United Kingdom
Royal Mail, DPD, Hermes, GLS, UPS
🇪🇺 EU (excluding UK)
DPD, DHL, UPS, GLS, regional carriers
🇮🇪 Ireland
An Post, DPD, GLS, DHL
4.2 Delivery Costs
- 🚚 Amazon Prime : Often free from £20
- 🎁 Authorised Resellers : Free from £35
- 📦 Heavy Equipment : Costs calculated by weight
4.3 Delivery Times
- ⚡ Express : 1-2 days
- 📅 Standard : 2-5 days (UK/IE)
- 📮 Extended : 3-7 days (EU)
- ⚠️ Bulky Equipment : 5-10 days
ARTICLE 5 – RETURNS AND RIGHT OF WITHDRAWAL
5.1 Right of Withdrawal
You have 14 days to change your mind (Consumer Rights Act 2015 and Consumer Contracts Regulations)
- ⏱️ From receipt of product
- ✓ Free of charge
- ✓ Refund within 14 days of return
5.2 How to Return
- Contact the seller (Amazon: Your Orders → Returns)
- Receive return label (24-48 hours)
- Return the product (unopened, original packaging)
- Receive refund (14 days after return)
5.3 Special Conditions for BLUETTI Products
| ✓ Return Accepted | Unopened product, change of mind, obvious defects |
| ⚠️ Not Accepted | Used/discharged product, damaged packaging, after 14 days |
ARTICLE 6 – WARRANTY
6.1 Statutory Warranty
- 🇬🇧 2 Years Minimum (UK/EU) – Fitness for purpose & conformity
- 🔧 3-5 Years BLUETTI – Battery + electronics
6.2 Warranty Duration by Product
| AC200Max, AC300, AC500 | 5 Years |
| AC180, AC200P, AC200L | 5 Years |
| AC70, AC60P, EB3A | 3 Years |
| Solar Panels | 5 Years |
| Batteries B300/B300K | 3-5 Years |
6.3 Activate Warranty
- Verify proof of purchase (invoice, email)
- Contact BLUETTI (support.bluetti.com)
- Send photos of product and defect
- Receive replacement/repair (2-4 weeks)
6.4 Exclusions
Does not cover: overcharging, short circuit, water/moisture damage, fire, drops, normal wear and tear
ARTICLE 7 – AMAZON AFFILIATE PROGRAMME
⚠️ Affiliate Relationship Disclosure
bluetti.lu is a participant in the Amazon EU Associates Programme. We receive a commission on purchases made through our links. Prices remain identical for you.
7.1 For You
- ✓ No additional cost – Price identical to Amazon
- ✓ Delivery unchanged – Free delivery unaffected
- ✓ Same guarantees – 14-day returns, BLUETTI warranty
- ✓ Same account – You use your Amazon account
- ✓ Same customer service – Amazon & BLUETTI support unchanged
7.2 For bluetti.lu
- 💵 Commission 3-10% on Amazon sales
- 📊 Monthly payment (from £1)
- 🔄 Validity 24 hours after click
7.3 Legal Compliance
- ✓ Consumer Rights Act 2015
- ✓ Consumer Contracts Regulations
- ✓ UK GDPR and Data Protection Act 2018
- ✓ Distance Selling Regulations
- ✓ Amazon Associates Programme Agreement
⚖️ Limitation of Liability
bluetti.lu disclaims all responsibility for seller transactions, product quality and customer service.
📞 Support
📧 contact@bluetti.lu
🔧 support.bluetti.com
Have Questions?
Contact us for any questions about your consumer rights
Last updated: 4 December 2025